Posts Tagged ‘source’

When Problems Arise

May 30, 2013

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Hi All:

Problems will arise. They always do. But are you prepared for them and able to make them work for you? This morning I received a phone call from an older woman. I had taken an old VHS of family softball games and put them onto a DVD for her son. She could watch the DVD just fine on her computer, but she wanted to watch the DVD on her huge large screen TV with a bunch of people.

I’m sitting at my desk in my home office. I have no idea what brand of DVD player she has, only that it is Blu-ray. As we know, Blu-ray players should be able to play a regular DVD.
The first thing I did was ask the woman to turn on the TV and DVD player. I had her read to me what came up on the TV screen. Nothing but a blue screen. Then I had her read to me, the buttons on her Blu-ray remote. It was then that I could tell her which buttons she needed to push to see the video.

We had success!

I can’t tell you how many times over the years I’ve had friends call me to help set up their VHS machine to the TV. “For crying out loud, Cindy, I’m a Ph.D. and I can’t hook up a silly tape machine to my TV!” Or “Help! The video is gone. It was here last night when I watched my soaps, but now all I get is white static!” And my favorite from my own Mom, “Do you mean I can fast forward through the commercials?”

I think problem-solving person-to-person is the best reason to hire a local professional to do your video up dubs or other video services. I really don’t think the kid at Walgreens would have been able to help my client’s mom this morning. Sure, perhaps it was a better deal, money-wise, and saved a few bucks. But, for me, client service is more than just the job at hand. It’s also being a source to fix a problem.

As my client’s mom was talking, she told me she bought a video on EBay and it won’t play in her Blu-ray player. The video is from England. I have an international video converting deck. So now Mom is my new client as I look to see if her video was recorded in PAL, the standard used in the U.K.

In this way, being a source to fix one small problem led to the solving of a second problem and gaining new business.

I posted this story this morning on my Facebook page. Immediately, I received a private message from a friend who is having problems downloading video from Facebook. I sent her a link to some freeware that might solve her problem. If it doesn’t, we’ll keep trying.

And there you go!