Posts Tagged ‘connecting’

When Problems Arise

May 30, 2013

help_icon

Hi All:

Problems will arise. They always do. But are you prepared for them and able to make them work for you? This morning I received a phone call from an older woman. I had taken an old VHS of family softball games and put them onto a DVD for her son. She could watch the DVD just fine on her computer, but she wanted to watch the DVD on her huge large screen TV with a bunch of people.

I’m sitting at my desk in my home office. I have no idea what brand of DVD player she has, only that it is Blu-ray. As we know, Blu-ray players should be able to play a regular DVD.
The first thing I did was ask the woman to turn on the TV and DVD player. I had her read to me what came up on the TV screen. Nothing but a blue screen. Then I had her read to me, the buttons on her Blu-ray remote. It was then that I could tell her which buttons she needed to push to see the video.

We had success!

I can’t tell you how many times over the years I’ve had friends call me to help set up their VHS machine to the TV. “For crying out loud, Cindy, I’m a Ph.D. and I can’t hook up a silly tape machine to my TV!” Or “Help! The video is gone. It was here last night when I watched my soaps, but now all I get is white static!” And my favorite from my own Mom, “Do you mean I can fast forward through the commercials?”

I think problem-solving person-to-person is the best reason to hire a local professional to do your video up dubs or other video services. I really don’t think the kid at Walgreens would have been able to help my client’s mom this morning. Sure, perhaps it was a better deal, money-wise, and saved a few bucks. But, for me, client service is more than just the job at hand. It’s also being a source to fix a problem.

As my client’s mom was talking, she told me she bought a video on EBay and it won’t play in her Blu-ray player. The video is from England. I have an international video converting deck. So now Mom is my new client as I look to see if her video was recorded in PAL, the standard used in the U.K.

In this way, being a source to fix one small problem led to the solving of a second problem and gaining new business.

I posted this story this morning on my Facebook page. Immediately, I received a private message from a friend who is having problems downloading video from Facebook. I sent her a link to some freeware that might solve her problem. If it doesn’t, we’ll keep trying.

And there you go!

Advertisements

Here Comes the Bride!

April 11, 2013

nawp logoHi All:

Last night I went to a meeting of the National Association of Wedding Professionals.  They brought in Rick Brewer as a featured speaker.  Following Rick was a guy from SCORE, a group of retired executive who offer free bsusiness advice.  Rick was a great speaker and offered a lot of information in a small amount of time.  The main point of Rick’s presentation is that we, as wedding vendors, need to connect with our brides.  If the connection is notthere, then it is best not to take the job.  We talked about making that connection through asking the right questions.  We also talked about face-to-face meetings as opposed to phone or e-mail communication.  Surprisingly, one of the vendors at the meeting said she hates to talk on the phone.  All of her communication with her brides was through facebook and email.  That is so not me.  I love meeting with brides and grooms and parents in person.  I enjoy hearing how they met, where they’re going to honeymoon, and their plans for after the wedding. 

Weddings are fun to videotape.  The bride is usually a bit nervous but looks stunning.   Everyone is happy.  People are all dressed up and looking fine.  The food is tasty, the music has people all over the dance floor.   A lot of work goes into pulling off a flawless event.  My only wish is that brides come to appreciate how important it is to have this day on video.  Also yesterday, a woman from my networking group told me that she wishes I would have taped her wedding that occured two years ago.  I had offered but she was happy with just having a photographer.   Now she’s mad at herself for not having a video.  Photos are great but video captures the sights and the sounds of the day.  We hear the groom choke on his words.  We see Uncle Joe cutting it up on the dance floor.  Grandpa appears on camera to wish the couple a wonderul life just a few short months before his ends.   That’s why video is so important. 

 So if you know anyone getting married, make sure to tell them to hire a professional videographer.  They can do without the chair covers or the extra veggie trays.  You can send them to me or send them to any other videographer you know.  It’s imprtant that hte day gets recorded, who does it, not so much. 

And there you go.